Cloud applications and integrations that connect customer conversations with business operations—from intelligent workspaces, IVR and data-driven routing to interaction data, conversational AI and operational insight.
Our solution areas bring together frontline tools, management views and connected customer data. We engineer them as parts of a wider CX platform, with integration, access requirements and growth considered alongside the user experience.
We build role-relevant workspaces that bring voice and digital channels, embedded CTI controls, customer profiles, conversation history and tasks together around your requirements. Connect context with AI-assisted responses and actions, with human review and handover when team support is needed.
Supervisor portals with enhanced KPIs, live team activity and clear metric views. Bring performance and interaction context together to support coaching, review and informed operational decisions.
Turn connected CX data into reports, operational dashboards and wallboards. Bring channel, team and customer-interaction trends into clear views that support everyday decisions and deeper analysis.
Bring live and legacy call recordings into cloud-based interaction-data platforms. Engineer ingestion, migration, protected storage and searchable retrieval around your recording systems, access requirements and review workflows.
Connect telephony and agent workflows with CRM and backend systems. Bring customer information and interaction context into the workspace, reducing application switching and keeping conversations connected to business processes.
Insights across voice and digital conversations, including sentiment analysis and AI-generated interaction summaries, with speech analytics for voice. We connect these insights with supervisor review and the wider picture of customer experience.
Build IVR journeys that use relevant customer and business data to guide callers and route conversations. Connect self-service steps with CRM context, business systems and the teams equipped to handle the enquiry.
We engineer voice and digital conversational interfaces grounded in approved business knowledge and relevant customer context. Agentic AI can connect conversations with actions such as follow-ups and bookings, with human oversight and escalation to your team designed around the use case.
We support Omningage and Adepsi as a development subcontractor, helping build their CX platforms. Each partner owns its platform and intellectual property. Explore their websites to learn more about their solutions.
Contact-centre workspaces, connected customer experiences and AI-enabled workflows.
Visit Omningage (opens in a new tab)Cloud call recording, archival and interaction-data solutions.
Visit Adepsi (opens in a new tab)Need something bespoke? Talk to icommunix about development, cloud delivery and integration.
Discuss your engineering needsTalk with our team about your contact-centre goals and requirements.