About Us
ICOMMUNIX is a leading software development company that specializes in creating cutting-edge customer engagement solutions and platforms for the contact centre industry.
We are dedicated to revolutionizing customer engagement through our innovative products and solutions.
Our cutting-edge technologies empower businesses to deliver smarter engagements that are personalized, effortless, insightful, and consistent across all digital channels. We understand the importance of providing a seamless customer experience and our solutions are designed to help businesses achieve that goal.
Whether it’s through personalized interactions, intuitive interfaces, or real-time analytics, our products and solutions are tailored to meet the unique needs of your business and deliver measurable results.
01.
Who We AreICOMMUNIX is a leading global software development company that specializes in developing innovative customer engagement solutions and platforms for the contact centre industry. Our team of experts leverages the latest technologies to create cutting-edge, future-proof solutions that help businesses achieve faster time-to-value and improved customer interactions.
With a focus on delivering personalized, effortless, insightful, and consistent engagement across all digital channels, we empower businesses to drive growth and success in today’s fast-paced digital landscape.
02.
What We DoICOMMUNIX empowers businesses with powerful software solutions that drive bottom-line growth. Our cutting-edge solutions address the key challenges faced by contact centre operations, including agent productivity and customer engagement.
By leveraging the latest technologies, our solutions help businesses improve agent productivity, increase customer retention, and boost satisfaction and brand loyalty.
With our innovative solutions, businesses can achieve faster time-to-value and greater returns on their investment.
03.
How We Do It?We offer solutions and tools that empower contact centres to achieve peak performance and improve customer engagement. Our solutions address the key areas of agent productivity and customer interactions, by providing the following features:
- Boosting agent productivity through streamlined workflows and intuitive interfaces
- Offering data-driven tools that enable agents to deliver personalized interactions and improve customer engagement
- Facilitating faster query resolutions with CRM and backend integrations, reducing agent application switching times
- Providing real-time visibility of key metrics for better performance tracking and informed decision making, allowing managers to make real-time adjustments to improve customer engagement.
Short Story About Our Company
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Meet Our Professional Team
TECHNICAL DIRECTOR / CTO
Ahmad Nizami
ICOMMUNIX Private Limited was founded in 2017 by Ahmad Nizami, a seasoned professional in the contact center industry. With 18 years of experience and a background in solution architecture, Ahmad has worked for companies like Cisco, KCOM, and Capita before embarking on his entrepreneurial journey.
As a co-founder of Omningage Limited and board member for Adepsi Limited, Ahmad has a proven track record of success in the industry. In his own words, “I’m excited about the future of the customer engagement industry, where customers are at the forefront of driving innovation. ICOMMUNIX is a partner in that journey, removing any stumbling blocks and helping our customers realize their goals and business objectives."
Ahmad graduated from UMT in 2005 and brings a wealth of knowledge and expertise to ICOMMUNIX, driving the company’s mission to provide innovative solutions and platforms that enable smarter engagements and superior customer experiences.
Head of Development operations
Majid Imtiaz
As a distinguished member of our esteemed leadership team, Majid Imtiaz brings over two decades of exemplary experience in software product development and management, including an impressive 15-year tenure with tech startups.
Renowned for their ability to build and deliver efficient B2B and B2C IT products across diverse domains such as e-commerce, travel, education, insurance, and transportation, Majid Imtiaz has consistently demonstrated exceptional leadership and strategic acumen.
Majid Imtiaz possesses an innovative mindset, allowing them to identify, analyze, and solve complex challenges while driving enhanced customer satisfaction. They excel in sound project planning, execution, and monitoring, leveraging their expertise to seamlessly implement and deliver multiple simultaneous products with resource optimization.
In addition to their technical prowess, Majid Imtiaz is a visionary leader and a seasoned Executive. Their invaluable contributions extend beyond product development, encompassing strategic areas such as IT business startups, vendor management, IT service delivery and management, negotiations, and technical recruitment initiatives.
Chief Operating Officer
Athar Gilani
Athar brings a wealth of knowledge to our organization. With more than 15 years of experience, he is an efficient and results-driven Chief Operating Officer (COO). As COO, he is responsible for overseeing the day-to-day operations of our company, maintaining operational excellence, and ensuring seamless communication across departments.
He has a proven ability to identify operational inefficiencies, develops flexible systems, and implements flexible solutions to increase productivity. As COO, Athar plays a key role in driving operational efficiency and continuous business improvement. Effectively led cross-functional teams and changed strategies to move organizations forward. With a deep understanding of IT operations and strong business acumen, he aligns technology with organizational objectives to drive sustainable growth.
Athar excels at building high-performing teams, driving innovation, and increasing productivity.