At Icommunix, we are committed to delivering reliable, secure, and high-quality software development and technology services for the contact centre and customer engagement industry. We operate as a trusted technology partner to our clients, providing development, cloud, DevOps, quality assurance, and managed support services aligned with their business objectives and product roadmaps.
This IMS policy establishes our commitment to quality excellence, information security, regulatory compliance, and continual improvement across all operations within the scope of our services.
Our commitments are:
Quality Management
Icommunix is committed to maintaining an effective Quality Management System that ensures consistent service delivery and customer satisfaction through:
- Customer Focus: Understanding and fulfilling client requirements, contractual obligations, and applicable statutory and regulatory requirements, with the objective of delivering dependable and value-driven services.
- Process-Driven Operations: Establishing, implementing, and maintaining structured and well-governed processes that support predictable, efficient, and repeatable service delivery across development, operations, and support functions.
- Operational Discipline & Governance: Applying clear roles, responsibilities, controls, and performance monitoring to ensure accountability, transparency, and effective decision-making.
- Competence & Awareness: Ensuring personnel are competent, trained, and aware of their roles in achieving quality objectives and meeting client expectations.
Information Security Management
Icommunix is committed to protecting the confidentiality, integrity, and availability of information assets entrusted to us by clients, partners, and employees. Our Information Security Management System is designed to manage risks and safeguard information through:
- Risk-Based Security Management: Identifying, assessing, and treating information security risks in line with business objectives and service delivery requirements.
- Access Control & Asset Protection: Protecting information assets through defined ownership, classification, and access controls based on the principle of least privilege.
- Secure Development & Operations: Applying secure coding practices, controlled environments, and secure DevOps processes throughout the software development and delivery lifecycle.
- Data Protection & Privacy: Safeguarding sensitive and confidential information using appropriate technical and organizational controls, including encryption and secure handling procedures.
- Incident Management: Promptly identifying, reporting, investigating, and resolving information security incidents to minimize impact and prevent recurrence.
- Business Continuity & Resilience: Maintaining and testing business continuity and disaster recovery arrangements to ensure the availability of critical services.
- Security Awareness: Promoting a strong security culture through regular training and awareness programs for all employees and relevant stakeholders.
- Legal, Regulatory & Contractual Compliance: Complying with applicable information security, data protection, and privacy obligations arising from laws, regulations, standards, and contractual requirements.
- Third-Party Security Management: Ensuring that vendors, cloud providers, tooling partners, and service providers are assessed and monitored to meet Icommunix’s information security requirements.