Business Intelligence and Reporting
Is creating and customising reports on your existing platform a struggle?
You should not be limited by the technical capabilities of your reporting platform.
- Enhance your existing reports
- Create new reports
- Wallboards and Dashboards
Consult & Design
From Contact Centre to Smart Customer Engagement Centre
Solutions for future – Choosing the right technology partner and solution can be a hard decision while there are so many options, variables and moving targets. You can rely on our help to guide you to best solution for your customer engagement needs.
Solutions that deliver business value – Today’s businesses make decisions based on a solution’s value. We get it and offer a consultative engagement to get closer to your business and understand your problems before discussing any solutions. We build value and long lasting customer relationships.
Develop & Integrate
Increase the potential of your existing contact centre platform
Bespoke development and integration services to help businesses unlock the true potential of their contact centre platform while saving the existing investment.
Eliminate Data Silos – Remove data silos and realize an integrated solution, offering greater insights and deeper visibility into most important KPIs and metrics.
Understand Customer & Agent Behaviours – Gain valueable intelligence into customer and agent behaviours through enhanced reporting and analytics. We also develop and provide new reports for your existing contact centre.
Support & Optimise
Running your contact centre shouldn’t keep you up at night
We take your business serious – We understand your Contact Center is a mission-critical service. With our “support and optimize" service you can be completely worry free. Our team of experts will do all the heavy lifting and provide round the clock technical support over email, phone and chat to ensure a smooth and efficient operation of your business.
Maintaining is not good enough – We perform periodic audits and system checks and identify any operational inefficiencies and constantly improve the experience you offer to your customers.
Agent Effort Reduction
Are your agents switching frequently between multiple applications?
We help businesses reduce agent effort by integrating key applications and backend system with agent desktop.
- Boost Agent Productivity and Experience
- Engaging Interactions
- Elevate Employee and Customer Statisfaction
Self Service and Automation
A well designed IVR helps reduce your contact centre queue times and free up agents for more complex transactions.
Transform your traditional IVR into a smarter and engaging service that offers a contextual and personalized customer experience. Delight your customers!
- Promote Self-Service
- Remove Customer Effort
- Improve FCR
Do you know how your customers feel about the services they get from you?
With our i360Feedback platform, you can capture your customers’ sentiment and feedback on any channel and platform.
Drive Process Improvement | Increase Customer Satisfaction | Improve Brand Loyality
Our Products and Solutions that are compatible with all major Contact Centre platforms including;
Cisco, Avaya, Genesys and Amazon Connect