ICOMMUNIX

Smarter Customer

Delivering future-proof solutions for Contact Centre industry that help businesses realize faster time to value.

Engagements

Innovative Solutions

Transform your contact Centre into a digital customer engagement hub in no time.

Customer and User Sentiment

Intercept and timely address any customer and employee satisfaction issues.

Staff Productivity Boost

Improve agent experience via web based and fully integrated user desktop platform.

Actionable Insights

Improved decision making via real-time, data-driven dashboards and custom wallboard solutions.

CTI Controls

Agent Applications / Portals with Embedded CTI Controls

Our user-friendly agent portals are equipped with embedded CTI controls. These tools simplify every interaction, allowing agents to handle customer queries with efficiency, focus, and precision. Elevate your customer service with tailored functionalities.

Portals with Enhanced

Supervisor Application / Portals with Enhanced KPIs and Metric Views

Maximize your supervisory prowess with our specialized application. It's enhanced with detailed KPIs and metric views, offering a granular analysis of team performance. Stay ahead with real-time insights and drive continuous improvement.

Reporting

Reporting, Dashboards and Wallboards

Dive deep into analytics with our advanced reporting features, intuitive dashboards, and informative wallboards. Gain a holistic view of your operations, spot trends, and make proactive, data-driven decisions to steer your business towards success.

Call Recording

Cloud Based Call Recording and Archival

Every conversation matters. With our cloud-based call recording and archival solution, not only do you get to capture every word, but you can store, retrieve, and review them effortlessly, ensuring compliance and quality assurance.

CTI Connectors

CRM CTI Connectors

Bridge the gap between your CRM and communication channels. With our CTI connectors, enjoy streamlined workflows that enable agents to access crucial customer information instantly, leading to more personalized and effective interactions.

Analytics

Speech Analytics

Unlock deeper understanding with our speech analytics capabilities. Analyze, decode, and gain insights from each customer interaction. Turn spoken content into actionable data, and ensure your team consistently meets and exceeds customer expectations.

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About ICOMMUNIX

We develop products and solutions to enable Smarter Engagements that are Personalized, Effortless, Insightful and Consistent across all digital channels.